Digital transactions by Dewa increase by 11%

Dubai Electricity and Water Authority (Dewa) has seen a significant increase in digital transactions by its customers in the first half of 2024. According to Saeed Mohammed Al Tayer, the Managing Director and CEO of Dewa, customers conducted over 6.7 million digital transactions during this period, compared to around 6 million transactions in the first half of 2023, marking an 11% increase.

In a recent press release, Dewa revealed that customers utilized various digital platforms for conducting transactions, with over 1.1 million transactions taking place via Dewa’s website, 2.2 million through its smart app, and more than 3.3 million via digital channels established in partnership with other organizations.

Al Tayer highlighted Dewa’s commitment to supporting the Dubai Digital Strategy, aiming to position Dubai as a leading digital city globally. He emphasized the authority’s use of Fourth Industrial Revolution technologies to drive digital transformation, enhance operational efficiency, and boost stakeholder satisfaction. Dewa’s advanced digital infrastructure has enabled a high level of smart service adoption, reaching 99.2%, and facilitated the integration of over 90 projects with 65 government and private entities by the end of 2023.

“Our efforts align with the visionary leadership of His Highness Sheikh Mohammed Bin Rashid Al Maktoum and the directives from His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum to establish Dubai as a top player in the global digital landscape,” Al Tayer stated.

Dewa’s digital transformation initiatives have not only streamlined transactions for its customers but have also contributed to the overall advancement of Dubai’s smart government model. By embracing cutting-edge technologies and innovative digital solutions, Dewa strives to enhance service delivery, promote sustainability, and drive economic growth in the region.

The increase in digital transactions reflects the growing preference for online platforms and the convenience they offer to consumers. As digitalization continues to shape the way businesses operate and interact with their customers, Dewa’s successful implementation of digital initiatives sets a benchmark for other organizations looking to enhance their digital capabilities.

With a focus on continual improvement and innovation, Dewa remains committed to leveraging digital technologies to create a seamless and efficient customer experience. By embracing the opportunities presented by the digital age, Dewa aims to further enhance its services, drive operational excellence, and contribute to Dubai’s vision of becoming a global digital hub.

In conclusion, Dewa’s sustained efforts in promoting digital transformation have yielded positive results, as evidenced by the significant increase in digital transactions by its customers. By harnessing the power of technology and digital innovation, Dewa is paving the way for a more connected and digitally empowered future for Dubai and its residents.