11% Increase in Digital Transactions Recorded by DEWA in First Half of 2024
The Dubai Electricity and Water Authority (DEWA) has experienced a substantial 11% increase in digital transactions during the first half of 2024 compared to the same period in 2023. This surge in digital transactions highlights DEWA’s dedication to the Dubai Digital Strategy and its mission to position Dubai as the leading digital city globally. HE Saeed Mohammed Al Tayer, the MD & CEO of DEWA, underscored the organization’s proactive approach to leveraging disruptive technologies from the Fourth Industrial Revolution to accelerate digital transformation, enhance transaction efficiency, and elevate stakeholder satisfaction.
During the first six months of 2024, DEWA’s customers conducted over 6.7 million digital transactions, marking a significant uptick from approximately 6 million transactions recorded in the first half of 2023. These transactions encompassed more than 1.1 million through DEWA’s website, over 2.2 million via DEWA’s smart app, and in excess of 3.3 million through various digital channels in collaboration with DEWA’s partners. DEWA’s state-of-the-art digital infrastructure has contributed to an impressive 99.2% smart adoption rate for its services and the seamless digital integration of over 90 projects with 65 government and private organizations by the close of 2023.
Al Tayer attributed DEWA’s accomplishments to the pioneering vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, as well as the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, and Minister of Defence. This visionary approach aims to propel the Dubai Government into a fully smart model. DEWA has embraced the Services 360 Policy and the UAE Digital Government Strategy 2025 to ensure that all its services are seamlessly integrated, proactive, and exceed customer expectations. The organization is dedicated to elevating customer experience through innovative solutions, proactive strategies, and fostering collaboration with diverse entities and organizations to streamline the customer journey.
In its quest to provide innovative, secure, and convenient value-added services for all stakeholders, DEWA offers a plethora of services through various digital channels, including its website and smart app accessible on iOS, Android, and Huawei platforms. Additionally, DEWA delivers several services through Rammas, its virtual employee powered by ChatGPT. Rammas can be accessed through DEWA’s website, smart app, Facebook page, Google Home, robots, WhatsApp Business, and Amazon’s Alexa.
The significant increase in digital transactions for DEWA underscores the growing trend towards digitalization and the organization’s commitment to staying at the forefront of technological advancements to better serve its customers. As more transactions shift to digital platforms, DEWA continues to innovate and adapt its services to meet the evolving needs of its stakeholders. The organization’s focus on enhancing the customer experience, embracing disruptive technologies, and fostering partnerships to drive digital transformation sets a strong precedent for other entities looking to thrive in the digital age.
